Crossing Cables, Phone and Network

Small Business Slow to Adopt VOIP

Despite the cost benefits of VOIP (Voice over IP) technology, the study found 70 percent of small businesses are not using VOIP for business calls. Almost nine in 10 (87%) small business professionals are somewhat or not at all familiar with the term “unified communications,” which is the integration of voice, video, audio and instant messaging tools.
eWeek.com: Businesses Engaging in Risky Technology Behavior: Survey

Crossing Cables, Phone and NetworkThe most interesting part of this technology review may not have had anything to do with its title (Businesses Engaging in Risky Technology Behavior: Survey)! The review found that small businesses are simply unfamiliar with VOIP and Unified communications. Most likely, this represents the newness of the technology, but also the fact that while larger enterprises have hired specialists, traditional providers have not ventured to make VOIP to the Desktop Systems work. As a result, even many of the newer IP Phone Systems my company sees in the market do not encompass the benefits VOIP.

In addition to engaging in risky back up practices and piggybacking on WiFi, the author says small businesses are unaware of VOIP and Unified Communications. This is a technology that business owners need. For starters, VOIP saves money, VOIP makes working easier, and VOIP gives employees more options to succeed.

What is VOIP?

Voice over Internet Protocol is telephony that utilizes your internet service to make calls from either a hosted or managed voice server. The most reliable services available are referred to as a SIP Trunks, and there are many providers who offer different levels of service and experience. SIP stands for Session Initiation Protocol, and there are many options for SIP compatible phone systems (like 3CX Phone System), PC phones, and IP phones (like Snom). SIP Trunks can be bought wholesale, they can be bought one off, or they can be part of a service. Telewebtech uses SIP Trunks and handles them for clients, including it in its service.

What is Unified Communications?

Unified Communications integrates the company’s phone service with other forms of communications including: email, web, video, and instant messaging applications. To all the non-believers out there, your phone system and service can be better and more affordable! Many companies offer UC as part of their phone system and then leave service to service providers, continuing the business phone system to service model. The benefit of integrating the two is actually pricing and more reliable integration with other network components, like email and web servers.

In 2011, keep your eye on Telewebtech’s blog to make sure you read our monthly updates explaining the need for your company to have and end-to-end VOIP service provider and how new products in VOIP can help your company thrive!