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Saving by Combining Telephony Resources

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3 Companies Invest in a Shared Phone System to Significantly Cut Costs with VOIP Services

Client Description: 3 Clients in a shared building utilize a Managed VOIP System on site. Lines and VoIP Support are provided by Telewebtech over a Cable broadband connection.

Summary: Clients requested a voice system that would allow them to combine services while maintaining individual lines and auto attendants in order to cut costs by using VoIP services. Telewebtech provided a combined services quote with unlimited nationwide minutes and a partitioned invoice structure for the building partnership. This client was offered a SaaS (System as a Service) option with an average telephone service spend per user of under $15.00 per user monthly because of their low call concurrency. Telewebtech solutions were necessary to correct interoffice networking and ISP connectivity issues present in the group’s network. Continue reading

Dedicated Hosted VOIP and the ISP

Client Description: Client runs a dedicated hosted VOIP system using 3CX based at a COLO site provided by Telewebtech.

Summary: A fully functional VOIP system is held back by an Internet Service Provider’s recent update to their infrastructure, but the ISP is unable to correctly diagnose the problem. This causes a 90 day setback as the system must be fully analyzed and the national cable company must be repeatedly contacted by our engineers before it agrees to send a technician to replace their hardware. Continue reading