Category Archives: Cases
3 Clients in a shared building utilize a Managed VOIP System on site. Lines and VoIP Support are provided by Telewebtech over a Cable broadband connection. Continue reading
Client Description: Client runs a dedicated hosted VOIP system provided by Telewebtech.
Summary: A fully functional VOIP system is held back by an Internet Service Provider’s recent update to their infrastructure, but the ISP is unable to correctly diagnose the problem. This causes a 90 day setback as the system must be fully analyzed and the national cable company must be repeatedly contacted by our engineers before it agrees to send a technician to replace their hardware. Continue reading