Managed VOIP System Features

Managed VOIP Systems are voice systems that are placed on-site at the company, much like a traditional server. By managed voice data at the point of presence, managed systems offer greater call quality along with a wider variety of features for businesses.

Telewebtech recommends managed IP PBX for companies with over 10 persons at the main site or when advanced call features are required. Many IP PBX are capable of offering feature-laden systems that can even function as call centers. Listed below are some of the features that companies often use and benefit from by using 3CX Phone System. Telewebtech offers the support that companies need to ensure these systems are properly integrated with and maintained for their businesses.

Basic Phone System Features for Managed VOIP Systems

Installation & Support Call Reporting
Place Calls Blind Call Transfer
Transfer Calls Hold Calls
Call Forward on Busy Call Forward on No Answer
Show Incoming Calls Call Routing (DID)
Show Caller ID Show Personal Call History
Voice Mail Divert Calls to Voice Mail
MWI – Message Waiting Indicator Automated Restore and Backup
Call Parking Call Pickup
Softphone for any PC

Advanced Managed System Features

Video Calls (3CX) Desktop Call Control
Unlimited Extensions Call Logging
Attended Call Transfer Conference Call Server
Queue Monitoring Message Alerts
Shows Status of Other Extensions Click-2-Dial Web Feature
Receive Voice Mail via Email Conference Rooms
Intercom Paging and Public Announcements
Advanced forwarding/screening rules Real Time Web-based System Status
Auto Attendant / Digital Receptionist Automated Restore and Backup
Music on Hold Integrated Web Server
Ring Groups / Simultaneous Ring Hunt Groups / Sequential Ring
Central Phonebook Web-based management console
Call Queuing Easy Remote Connections
Self-Service User Portal (Allow Users to Configure their Own Extension Settings) Integrate Branch Offices (Host second sites yourself)
Call Recording Integrated Fax Server
Dial by Name Directory BLF (busy lamp field) Status Updates
5 Available Codecs for Voice Compression
3rd Party Application Integration

✓ Microsoft Outlook ✓ Microsoft Exchange 2007 UM
✓ Salesforce ✓ HTTP API to Integrate with any Web CRM

Also Available on Managed Systems

Dedicated Fax Extended Customer Service & Support
Receive Faxes via Email as PDF