Trouble Shooting

Most issues regarding service to a hosted extension or device involve internet connectivity. The following steps are meant to be taken in order as an escalation model for trouble shooting your device.

Step One: Do you have internet?

Try to access this website speedtest.net via your computer or another device using the same broadband connection as the phone.

• Yes - Proceed to Step 2
• No - Your Internet is DOWN. First, restart your cable modem by unplugging it, waiting 15 seconds, and plugging back in. If this does not work please contact your Internet Service Provider.

Step Two: Are all components Plugged In and Turned On?

Check that the phone and modem are turned on and plugged in.

• Yes - proceed to Step 3
• No - plug in the component without power. If this does not fix your problem, proceed to the next step.

Step Three: Are all components connected?

Check that the ethernet cable is plugged into the proper ports on the phone and router/modem.

• Yes - proceed to Step 4
• No - fix the connection and restart the phone. If this does not fix your problem, proceed to the next step.

Step Four: Is the phone registered with the server?

Restart your phone and allow one minute for registration. Check to see if this solves the issue by placing a call.

Your phone should be working, if not, please start a support ticket