Issues for 2012: Smartphone Hacking

user with two cell phonesFor companies installing new VoIP systems in 2012 who decide to open extensions to smartphones, the issues of 2011 are still on the radar. Wednesday October 26, 2011 Infonectics Research released a report on how Smartphone hacking is fueling big growth in mobile security client software sales. Though hackers continue to target the larger number of PCs out in the market, mobile phone hacking for financial gain is expected to be on the rise. The threat is nothing new. In August of 2009, released an article quoting Android Security Leader Rich Cannings speaking at the Usenix Security Symposium as saying  “The smartphone OS will become a major security target”.

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3CX Named as One of CRN’s 2015 Top Tech Innovators

3CX, announced today that it has been named one of the IT industry’s leading tech innovators by CRN®. The 2015 CRN Tech Innovator Awards recognize standout companies that have brought to market hardware, software or services that have substantially impacted the industry!

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Wireless VoIP Issues and Opportunities

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While is showing increased use of wireless VoIP applications and handsets, it may be too early to do away with all of the companies wired SIP handsets. This report on how consumer use of Wi-Fi Cuts Broadband Speeds out of the UK offers a little research on why. Companies looking to leverage wireless SIP apps and devices can still do so. Read on for a list of reasons why some of our clients use SIP enabled devices, including cutting cellphone bills and going green.

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Saving by Combining Telephony Resources

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3 Companies Invest in a Shared Phone System to Significantly Cut Costs with VOIP Services

Client Description: 3 Clients in a shared building utilize a Managed VOIP System on site. Lines and VoIP Support are provided by Telewebtech over a Cable broadband connection.

Summary: Clients requested a voice system that would allow them to combine services while maintaining individual lines and auto attendants in order to cut costs by using VoIP services. Telewebtech provided a combined services quote with unlimited nationwide minutes and a partitioned invoice structure for the building partnership. This client was offered a SaaS (System as a Service) option with an average telephone service spend per user of under $15.00 per user monthly because of their low call concurrency. Telewebtech solutions were necessary to correct interoffice networking and ISP connectivity issues present in the group’s network. Continue reading

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Small Business Slow to Adopt VOIP

Despite the cost benefits of VOIP (Voice over IP) technology, the study found 70 percent of small businesses are not using VOIP for business calls. Almost nine in 10 (87%) small business professionals are somewhat or not at all familiar with the term “unified communications,” which is the integration of voice, video, audio and instant messaging tools. Businesses Engaging in Risky Technology Behavior: Survey

Crossing Cables, Phone and NetworkThe most interesting part of this technology review may not have had anything to do with its title (Businesses Engaging in Risky Technology Behavior: Survey)! The review found that small businesses are simply unfamiliar with VOIP and Unified communications. Most likely, this represents the newness of the technology, but also the fact that while larger enterprises have hired specialists, traditional providers have not ventured to make VOIP to the Desktop Systems work. As a result, even many of the newer IP Phone Systems my company sees in the market do not encompass the benefits VOIP.

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Work from Anywhere

icon with map of France A claim of VOIP and its salesmen is that VOIP to the Desktop can help create better opportunities for work-life balance. The expectations and concepts behind work-life balance may not be entirely agreed upon; however, for those of you who think going to work should not necessitate going into the office – I’ve begun a very important test. I’ll spend the next few months living in Paris, working from an apartment using WiFi. Disclaimer: No one asked me to actually work while I am here (but they didn’t stop sending emails and leaving messages either).

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A Nationwide Switch to Unified Communications

AT&T has been talking to regulators, quietly, about ending POTs telephony in the USA (Article) with filings in December 2009 and comments to the US Federal Communications Commission as it considers a new broadband plan. That makes this an essential time to plan for your company’s next communications platform. It also means your business has more options available from a greater variety of service providers. But is your tech team ready to take on the responsibility, is it even a part of their role, and what is Unified Communications? Continue reading

Making the Switch to VOIP Green

While a lot of hype is being made about being carbon-neutral. IT projects are some of the most difficult to manage with ecology in mind. So difficult in fact that many VOIP solution providers just focus on the positive savings and performance of new systems, ignoring their impact. So, what green initiatives do new Open and Proprietary VOIP Systems offer and what are the drawbacks?

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Is your company spending too much on phone service?

Try reviewing usage to determine if you are a heavy minutes or a heavy concurrency company.

This is geared towards companies considering service after building their own SIP based VOIP platform as most service providers for smaller companies offer unlimited plans rather than giving a minutes-based option, which can be far cheaper.

Companies looking to reduce telephony costs with a managed VOIP platform should review how they use their systems and service. Many companies pay for minutes they don’t use, or for more lines than they require. When I’ve helped companies analyze all their telephony related invoices, simple changes in service have allowed significant savings. Enough that replacing the old key system with a new VOIP system is paid off in less than 12 months. Continue reading