Telewebtech FAQ Page

Is Telewebtech a telephone service provider?

Yes, Telewebtech will handle your telephone lines and bill you directly for international calls. We specialize in setting up service for small businesses that either require a PBX to handle multiple users at one location or that have multiple locations that can benefit by being on the same system or both.

How long does it take to set up?

Depending upon the number of phones and locations, as little as a week. Of course, telephone numbers currently carried by a traditional phone carrier have to be switched over and some of the older carriers can take a little more time. Often, we have worked with the carrier before and can give an accurate assessment of the time needed for transferring the lines.

Why do I need an Internet Service Provider (ISP)?

TWT helps your calls get through the network; however, we don’t get you onto the network. An ISP connects you to the network, TWT directs your calls before the ISP and once they are on the network.

Why does Telewebtech install a server?

Much as traditional PBX systems required large boxes in the basement, IP PBX systems require something to run on. But the server gives more than just extensions and connections. It handles voicemail, the PA system, and allows advanced features like ring groups, digital receptionist, and call queuing. By having it on-site, TWT can even package data before sending it helping keep your calls clear.

Why do International calls require additional fees?

Not all countries have replaced their traditional PSTN lines, which means they still charge for usage. However, VOIP uses the closest PSTN switch to drastically reduce international fees. If you have an overseas office, ask us about reducing office to office costs.

Why do toll free numbers require additional fees?

Two reasons, one is that the client is charged per minute for the calls they receive. Second, toll free lines are set up in the same way as a DID line and so require monthly payment for the number itself.

Why does automatic fail-over require additional fees?

Automatic fail-over requires outside resources, in particular an off-site server backing up your system. As your ISP may be the source of the problem, the off-site server will route your calls to cell phones or call groups, whichever you believe best.

Why does fax to email require additional fees?

Fax to email can require both hardware and additional lines. Each office setup is unique, so the estimate will depend upon the requirements.